Terms and conditions

SiteLager provides the operator with web-based software to manage sites, storage units, prices, reservations, rental agreements, invoices, payments and tasks, and the option to publish listings on the public SiteLager marketplace. The scope of features depends on the plan chosen according to the pricing page at sitelager.com/pricing.

The contract is concluded when an organisation is registered and the email address is confirmed. The operator ensures that the details provided at registration are correct, keeps credentials confidential and is responsible for actions taken through its staff accounts. It grants staff only the roles their duties require.

The plans shown on the pricing page apply. Prices are net plus statutory VAT. Fees are due monthly or annually in advance and are collected through the payment provider Mollie. A free plan may be limited in features and volume. We announce price changes at least six weeks in advance by email; the operator may terminate extraordinarily until the change takes effect.

During the launch phase SiteLager charges no commission (0 %) on bookings concluded through the marketplace. SiteLager reserves the right to introduce or change a commission on marketplace-originated bookings. Such a change is announced to the operator at least 30 days in advance by email and applies only to bookings concluded after it takes effect. The operator may object until the change takes effect; in that case the contract ends when the change would take effect.

Tenants pay the operator. For this the operator connects its own account with the payment provider Mollie to SiteLager or chooses invoicing by bank transfer. SiteLager is neither the payee nor a party to the payment service agreements between operator and payment provider. The operator issues invoices to its tenants; SiteLager generates them in the operator's name.

The operator

• publishes only complete and accurate listings and keeps available units, prices and conditions up to date,
• honours bookings concluded through the marketplace on the terms shown,
• complies with the laws applicable to its business, in particular consumer, price indication, tax and data protection law, and provides consumers with the legally required information including the right of withdrawal notice,
• states its own provider identification in its listings,
• does not use the software for unlawful purposes and uploads no unlawful content,
• regularly backs up its own data using the export functions provided.

Where SiteLager processes tenants' personal data on behalf of the operator, the operator is the controller and SiteLager the processor. The details are governed by the data processing agreement under Art. 28 GDPR (DPA) with its annexes – the technical and organisational measures and the list of sub-processors – which forms part of this contract. The operator concludes it at registration; an owner confirms a new version in the dashboard. SiteLager announces new or replaced sub-processors by email at least 30 days in advance; the operator may object on important data protection grounds.

SiteLager aims for an availability of the software of 99 % as a monthly average, measured at the data centre's hand-over point. Announced maintenance windows, disruptions outside our control and outages of third-party providers (e.g. payment providers) are excluded. Where possible we announce maintenance 48 hours in advance. Support is provided by email to info@sitelager.com on business days; response times depend on the plan.

SiteLager is liable without limitation for intent and gross negligence, for injury to life, body or health, where it has given a guarantee and under the Product Liability Act. For slightly negligent breach of material contractual obligations – obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the operator may regularly rely – liability is limited to the typical, foreseeable damage and, per event giving rise to damage, capped at the higher of: the fees paid in the twelve months before the event, or EUR 5,000. The amount of EUR 5,000 also applies to a free plan. Otherwise liability for slight negligence is excluded. SiteLager is not liable for the performance of rental contracts between operator and tenants, nor for data loss where the operator failed to make reasonable backups with the export functions provided. Strict liability for initial defects under § 536a (1) BGB is excluded. Liability towards data subjects under Art. 82 GDPR remains unaffected.

The contract runs for an indefinite period and may be terminated by either party in text form with one month's notice to the end of a month; with annual payment, to the end of the respective billing period. An owner may also give notice in the dashboard under "Settings – Closure & data export" and withdraw it there until the contract ends. The right to terminate for cause remains unaffected, in particular for payment default of more than 30 days despite a reminder or repeated breaches of section A.6. After the contract ends, the operator may export its data for 30 days (DATEV export, document archive, data exports); SiteLager reminds the owners seven days before this period ends. The data is then deleted unless a statutory retention obligation applies to SiteLager. Keeping its own invoices and business records (§ 147 AO, § 257 HGB) is the operator's responsibility.

The default order of search results ("Recommended") follows fixed parameters that are the same for every operator: completeness of the listing, reviews from bookings made through SiteLager, price compared with units of a similar size, booking rate, instant booking, distance to the place searched for and how new the listing is. The parameters and their relative weight are described on the page How we rank (Art. 5 Regulation (EU) 2019/1150). Payments, the plan chosen or a commission do not influence the order; SiteLager offers no preferential placement for a fee. In the dashboard under "Listings" the operator sees the completeness of each listing with the missing details, and the views, booking clicks, bookings and conversion rate of its listings.

SiteLager may restrict a listing (for example flag it for review or remove it from search results), suspend it or terminate the operator's use of the marketplace if

• the listing contains unlawful, misleading or incorrect information or infringes the rights of third parties,
• a notice under Art. 16 DSA has been received and the review confirms a violation,
• the operator repeatedly fails to perform bookings concluded through the marketplace or breaches section A.6,
• the operator is more than 30 days in default with the fees under section A.3 despite a reminder, or
• an authority or a court orders it.

SiteLager informs the operator of a restriction or suspension by email at the latest when it takes effect and states the reasons, with the specific facts and the relevant ground (Art. 4(1) Regulation (EU) 2019/1150, Art. 17 DSA). SiteLager announces a complete termination at least 30 days in advance with reasons, unless a legal obligation, a repeated violation or another compelling reason requires immediate termination. The operator may clarify the facts with a complaint under section A.15; if the measure is then no longer justified, SiteLager lifts it without delay.

For the term of the contract the operator grants SiteLager the simple, royalty-free and territorially unlimited right to use, store and technically adapt (for example image sizes and crops) the content it posts (in particular photos, texts, logos and prices) to present its listings on the marketplace, in booking confirmations and emails to prospective tenants, and in search engine previews and when a link is shared. After the contract ends or a piece of content is deleted, SiteLager removes it from the marketplace within a reasonable period. The operator warrants that it holds the necessary rights to the content, that persons shown have consented and that the content is accurate and lawful. It indemnifies SiteLager against third-party claims based on a breach of this warranty for which it is responsible, including reasonable costs of legal defence.

The operator has access at any time to the data it posts itself or that arises for its organisation when using the software and the marketplace: sites, units, prices, listings, reservations, rental contracts, invoices, payments, its tenants' customer and contact data, documents and the statistics of its listings. It can retrieve them with the export functions, among them the DATEV export, the document archive and the data export per tenant. It has no access to other operators' data or to marketplace-wide analyses. SiteLager uses marketplace data only in aggregated form and without personal reference to run and improve the service, and does not pass the operator's data on to other operators (Art. 9 Regulation (EU) 2019/1150). After the contract ends, section A.10 applies.

The operator addresses complaints about the marketplace, in particular about a measure under section A.12, to SiteLager through the contact form or by email to info@sitelager.com; SiteLager examines them promptly and communicates the outcome in text form. Anyone can report content that violates applicable law with the "Report content" function on the listing page or through the contact form (Art. 16 DSA). The contact form is also the single point of contact under Art. 11 and 12 DSA. The operator examines and answers reports about its listings forwarded to it without delay.

SiteLager may change these terms with effect for the future where this is necessary due to changes in legislation or case law, technical developments or the introduction of new services and does not unreasonably disadvantage the operator. Changes are announced by email at least six weeks before they take effect; the operator may terminate the contract until then. If the operator does not object within this period, the changes are deemed accepted; the announcement points out this consequence.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from this contract is the registered office of Shaffans Studios in Köln, provided the operator is a merchant, a legal entity under public law or a special fund under public law. Should a provision be invalid, the validity of the remaining provisions remains unaffected.

SiteLager brokers storage space of independent operators. The rental contract for a storage unit is concluded exclusively between you and the operator named in the listing; SiteLager is not a party to the contract, not the landlord and not the payee. The operator is responsible for the condition, availability, access, insurance and security of the storage unit. The operator's rental terms, shown to you before booking and available there for download, apply in addition.

You choose site, unit type, move-in date and options, enter your contact details and review the summary. By clicking "Book and pay" – for listings the operator reviews before accepting, "Send binding request – payable only once the operator accepts" – you make a binding offer to the operator. The contract is concluded when the operator confirms the booking or – for listings with instant booking – with our confirmation email. Reservations that are not confirmed lapse after the period stated in the confirmation email. With the booking confirmation you receive the rental agreement with the operator's rental terms as a PDF file and, as a consumer, the withdrawal notice with the model withdrawal form; the contract and the terms are also available in your tenant portal.

All prices for consumers are final prices including statutory VAT. Before you complete the booking, rent, deposit, one-off fees, optional insurance and accessories and the amount due today are itemised. Discount codes apply only when entered before completing the booking. Recurring rent is due according to the billing period stated in the listing.

You pay the operator through the payment methods it offers – online payment or SEPA direct debit through the payment provider Mollie, or bank transfer against invoice. For SEPA direct debit you grant the operator a mandate; pre-notification is given with the invoice. SiteLager stores no complete card data. In case of late payment the statutory rules and the operator's reminder terms apply.

If you are a consumer, you have a 14-day right of withdrawal towards the operator. Details, the model withdrawal form and the consequences of storage starting early are set out in the right of withdrawal notice; you can also declare the withdrawal online at Withdraw from a contract. Ordinary termination of the rental contract follows the operator's rental terms; you can give notice through the tenant portal, directly to the operator or at Cancel contracts here.

With your first booking you gain access to the tenant portal, where you manage contracts, invoices, payment methods and your data. Keep your credentials confidential and your contact details current; notices from the operator are deemed received when sent to the email address on file. You may have your account deleted at any time; statutory retention obligations remain unaffected.

Only someone who has booked a storage unit through SiteLager can write a review: in the tenant portal under "Reviews", once per rental contract, when the contract has been running for at least seven days or has ended. Every review is linked to the booking it is based on. New reviews appear after SiteLager has checked them; the operator can report a review but cannot hide it itself. Reviews must be based on your own experience. Not permitted are untrue statements of fact, insults, advertising, personal data of third parties and reviews that are paid for or given in return for benefits. SiteLager removes reviews that violate these rules or the law; please report them with "Report content" or to info@sitelager.com.

Prohibited in particular are: bookings without the intention to contract or under a false identity, automated scraping of the platform, interference with the security or availability of the service and use for unlawful purposes. Which items may be stored is determined by the operator's rental terms. In case of violations SiteLager may block accounts and refuse bookings. We receive notices of illegal content through "Report content" on the listing page and through the contact form (Art. 16 DSA).

SiteLager is liable for providing the marketplace in accordance with statutory provisions. The operator alone is liable for performance of the rental contract, the condition of the storage unit and stored items. SiteLager does not warrant that a displayed listing remains available until the operator has confirmed the booking. Liability for injury to life, body or health and for intent and gross negligence remains unaffected.

The law of the Federal Republic of Germany applies. If you are a consumer habitually resident in another EU Member State, the mandatory consumer protection provisions of that state remain unaffected. SiteLager is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). Please send complaints to info@sitelager.com; we will seek an amicable solution.