Accessibility statement

SiteLager is a marketplace for storage: you search and compare listings from independent operators, book online including conclusion of the contract and payment, and manage your contracts, invoices, payment methods and access details in the tenant portal. Shaffans Studios, Köln, Deutschland, makes this statement for these parts of the service. The operators' dashboard is a business tool and not covered by this statement; the operators are responsible for the content of their listings and their rental terms.

Our aim is conformance with the standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. The service is partially conformant: it can be used with a keyboard and a screen reader, adapts to large text and narrow screens and announces errors and status messages; the content listed in the next section does not yet fully meet the requirements.

• Maps: the site map can only partly be operated with a keyboard and is not described for screen readers. All sites are also available as a list with their address.
• Photos: photos uploaded by operators do not always have a meaningful text description.
• PDF documents: contracts, invoices and the withdrawal notice as PDF files are not consistently accessible. Their content is also available as text in the email or in the tenant portal.
• Time limit: a unit chosen in the booking form is held for you only for a limited time; after that you have to choose it again.
• Payment: you enter payment details on the page of our payment provider Mollie, whose accessibility we cannot influence.
• Language: texts written by operators themselves (descriptions, rental terms) are partly available in German only.

If you come across a barrier or need content in another form, write to us through the contact form or by email to info@sitelager.com. We usually answer within two weeks and in the meantime help you complete your booking another way.

If you are not satisfied with our answer, you can contact the competent market surveillance authority: Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF, the German states' market surveillance authority for the accessibility of products and services), Magdeburg.

This statement is based on a self-assessment; its date is shown above. We review it with every material change to the service, at least once a year.